Terms & Conditions
PLEASE READ THIS STATEMENT CAREFULLY TO UNDERSTAND HOW EPIC WIN PT COLLECTS, USES AND STORES YOUR PERSONAL DATA.
What information do we collect?
When you interact with us, we may collect your name, address, email address(es), telephone number(s), and, where appropriate, date of birth.
How do we collect information?
We may collect information about you whenever you interact with us. For example, when you contact regarding our activities, register as a supporter, send or receive information or sign a petition, you specifically and knowingly provide us with your personal information. We may also receive information about you from third parties – but only if you have given them permission to share your information.
Confidentiality
We will not be responsible for the privacy of data collected by websites not owned or managed by Epic Win PT, including those linked through our website.
Making a complaint
If you are not satisfied with the response, please contact us at jon@epicwinpt.com.au with the details explaining your concerns. We will review your complaint and investigate if the right procedures have been followed and respond back to you as appropriate. We aim to complete this investigation within 5 working days of receiving your complaint, however, in some cases it may take longer. If you are still unsatisfied with the response, you may contact us.
Conditions of Training
During your exercise program, every effort will be made to assure your safety. However, as with any exercise program, there are risks, including increased heart stress and the chance of musculoskeletal injuries. Part of your program will also include fitness testing which will enable a better assessment of your current fitness levels and provide a bench mark against normative tables to assist in setting realistic goals. By volunteering to participate in this program, you agree to assume the responsibility for these risks and waive any liability against EPIC WIN PT for personal damage.
Clearance from a medical practitioner is recommended for:
ï‚§ All participants with any limiting physical conditions or disabilities or a history of medical conditions (as indicated in your lifestyle screening and pre exercise questionnaire forms, which must be completed prior to signing this agreement.)ï‚§ All men aged 45 and over and all women aged 55 and over
ï‚§ If you fall into these categories and have not gained an examination prior to exercise, by signing this form you acknowledge that you are aware of this recommendation and its importance.
By signing below you accept full responsibility for your own health and wellbeing whilst participating in your exercise program with EPIC WIN PT. You acknowledge and understand that no responsibility is assumed by the personal trainer or EPIC WIN PT in regards to any injuries resulting from participation in this training program. It is recommended that all program participants work with their personal trainer three times per week. However due to scheduling conflicts and financial considerations a combination of supervised and unsupervised workouts are possible.
PERSONAL TRAINING TERMS AND CONDITIONS
1. Personal training sessions that are not rescheduled or cancelled 24 hours in advance may result in forfeiture of the session and a loss of the financial investment at the rate of one session.
2. Personal training clients arriving late will receive the remaining scheduled session time, unless other arrangements have been previously made with our personal trainer.
3. The expiration policy requires completion of all personal training sessions within 6 months from date of payment. Sessions are void after this time period.
4. No personal training refunds will be issued without the authorisation from management, including but not limited to relocation and unused sessions.
5. Payments for personal training session 10 and 20 packs are required upfront. Payments for Personal Training weekly packages can be made either on day of the last session or an invoice can be sent out with payment to be made within 7 days.
6. Payment options include: EFTPOS cash or Bank Deposit via Electronic Funds Transfer.
SCHEDULED GROUP SESSIONS
1. Clients are required to book their place in all scheduled sessions to enable time to plan suitable sessions for each group and also ensure adequate equipment is brought for all participants.
2. It is recommended that class passes be pre purchased to avoid transactions prior to each session.Â
3. No refunds will be issued for any reason, including but not limited to relocation and unused sessions/classes.
4. All participants must sign this agreement form and a pre exercise questionnaire prior to participation.
LEGALLY BINDING AGREEMENT
You understand that this agreement is legally binding in its terms and conditions, whether your use of the facility and its services is determined and paid for on a monthly, yearly, individual or complimentary visit basis. This agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and may be changed or added to only by a written amendment signed by both parties.
How do we collect information?
We may collect information about you whenever you interact with us. For example, when you contact regarding our activities, register as a supporter, send or receive information or sign a petition, you specifically and knowingly provide us with your personal information. We may also receive information about you from third parties – but only if you have given them permission to share your information.